The programme administrator is the focal point for communication right across the team so the role requires someone who is skilled and competent.
Key responsibilities
Responsibilities include:
- Dealing with all incoming correspondence (including calls, mail, emails)
- Managing lone working procedures for volunteers
- Introducing and maintaining efficient systems to ensure that documentation and information is effectively managed, filed accurately and sensitively, maintaining confidentiality at all times
- Providing comprehensive administrative support to the programme team
- Ensuring the accurate entry, analysis and presentation of data (producing reports and presentations when required using MS Office software).
Essential skills and experience
These include:
- Customer care: understanding of, and ability to provide, excellent customer care
- Organisation: good organisational skills, including great attention to detail
- Communication: excellent written and verbal communication skills, with ability to communicate appropriately with diverse contacts
- IT: excellent IT skills, including Word and Excel, and experience of producing reports
- Understanding of the programme: including aims, objectives and the issues that pregnant women, new parents and volunteers may face.